{% extends 'base.html' %} {% load humanize %} {% block title %}Customer Request Details{% endblock %} {% block content %}

Request #{{ customer_request.request_number }}

{{ customer_request.subject }}

Request Information

{{ customer_request.customer.get_full_name }}

{{ customer_request.customer.phone_number }}

{{ customer_request.get_request_type_display }}

{{ customer_request.get_priority_display }}
{{ customer_request.get_status_display }}

{{ customer_request.created_at|date:"M d, Y H:i" }}

{% if customer_request.assigned_to %}

{{ customer_request.assigned_to.get_full_name }}

{% endif %}

{{ customer_request.description }}

{% if customer_request.resolution_notes %}

{{ customer_request.resolution_notes }}

{% if customer_request.resolved_by %}

Resolved by {{ customer_request.resolved_by.get_full_name }} on {{ customer_request.resolved_at|date:"M d, Y H:i" }}

{% endif %}
{% endif %}

Update Status

{% csrf_token %}
{% if customer_request.status != 'resolved' %}

Assign Request

{% csrf_token %}
{% endif %}

Timeline

Request Created

{{ customer_request.created_at|date:"M d, Y H:i" }}

{% if customer_request.assigned_to %}

Assigned to {{ customer_request.assigned_to.get_full_name }}

{{ customer_request.updated_at|date:"M d, Y H:i" }}

{% endif %} {% if customer_request.status == 'resolved' %}

Request Resolved

{{ customer_request.resolved_at|date:"M d, Y H:i" }}

{% endif %}
{% endblock %}